PRIVACY POLICY
Last Updated: July 2026
Welcome to Kedar Rehabilitation Centre (kedar.rehab), an operational unit of Bhawna Senior Wellness & Seva Trust (Trust Registration No. 180). We are deeply committed to protecting the privacy, dignity, and confidentiality of our visitors, patients, and their families.
This Privacy Policy outlines how we collect, use, protect, and handle your information when you visit our website or contact us for de-addiction and rehabilitation services.
1. Information We Collect
We collect information to provide better, more empathetic care and to respond effectively to your inquiries. The types of information we collect include:
Personal Identifiable Information: Name, phone number, email address, city/state, and relation to the patient when provided via our contact forms, WhatsApp links, or direct calls.
Health & Assessment Information: Any background information voluntarily shared regarding substance use, medical history, or mental health needs to help us assess treatment requirements.
Technical & Usage Data: IP address, browser type, device details, pages visited, and time spent on the website through cookies and analytics to improve user experience.
2. How We Use Your Information
We use the collected information strictly for legitimate healthcare, operational, and communication purposes:
To respond to your inquiries and schedule confidential consultations.
To evaluate treatment suitability and prepare personalized recovery plans.
To communicate important updates, service information, or administrative notices.
To maintain internal record-keeping and improve our website functionality.
To comply with applicable statutory laws, medical care regulations, and legal obligations in India.
3. Absolute Confidentiality & Data Protection
We understand the sensitivity surrounding de-addiction and psychological health services.
Zero Data Selling: We do NOT sell, rent, trade, or commercialize your personal or medical data to third parties, advertisers, or telemarketers under any circumstances.
Strict Confidentiality: Information shared with our counselors and medical team is kept strictly confidential within the clinical team responsible for care.
4. Disclosure of Information
We will only disclose your personal or medical information under the following limited conditions:
With Explicit Consent: When you or an authorized family member/guardian explicitly requests us to share records with another medical professional or facility.
Legal Mandates: When required by law, court orders, or lawful government requests under Indian jurisdiction (e.g., Mental Healthcare Act 2017 guidelines or court-issued subpoenas).
Life-Threatening Emergencies: If disclosure is necessary to prevent immediate physical harm, self-harm, or a severe medical emergency.
5. Data Security
We implement robust administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
6. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience, analyze traffic, and understand user behavior. You can choose to disable cookies through your individual browser settings; however, doing so may affect some website functionalities.
7. Third Party Links
Our website may contain links to external sites (e.g., educational resources or maps). We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies.
8. Rights & Grievance Redressal
In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, you have the right to request access to, correction of, or deletion of your personal data held by us.
Grievance Officer Contact:
Name: Legal & Compliance Officer
Entity: Kedar Rehabilitation Centre (Unit of Bhawna Senior Wellness & Seva Trust)
Address: SK-26, Sector 112, Noida, Gautam Buddha Nagar, Uttar Pradesh - 201305
Email: support@kedarrehab.care
Helpline: +91 87960 75177
Address
SK - 26, Sector 112, Noida,
Uttar Pradesh 201305